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Shipping Terms and Conditions

Order Processing

  • Order processing time: 1-3 business days
  • No processing or shipping on weekends and statutory holidays
  • Processing times may be extended during sales events

Domestic Shipping

Tracking Information

  • Tracking numbers will be provided once available from the carrier
  • Carriers are selected at the discretion of theryde.ca

Liability for Shipments

  • theryde.ca is not liable for lost, damaged, or stolen packages once they have been transferred to the carrier
  • We will offer assistance to the best of our ability in such cases

Shipping Rates and Thresholds

  • Free shipping on purchases over $100
  • Flat rate of $20 for purchases under $100
  • Flat rate of $50 for oversized items (e.g., trainers, car racks, skis)
  • Free shipping on bike purchases of $1500 or more (regular price)
  • Flat rate of $200 for on-sale bikes and bikes under $1500

Shipping to the United States

  • Free shipping on purchases of $250 CAD or more
  • Flat rate of $50 for oversized items and purchases under $250 CAD
  • Bike shipping costs calculated at checkout

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Help Center

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FAQ

  • How do I verify my order status?
  • How to return your purchase?
  • Why won't my discount code work?
  • How do I reset my password?
  • See all the FAQ

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© The Ryde All Rights Reserved. Terms & Condtions Privacy Policy





  • Contact Us
  • Join our email list
  • Bike

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© The Ryde All Rights Reserved.

Privacy Policy Terms & Condtions